Shipping and Refunds

     At Divine Prophecy ™️, we are committed to ensuring your satisfaction with our garments and your overall experience. If, for any reason, you find yourself unsatisfied with your purchase, we have outlined our refund policy to provide you with a seamless and fair resolution.

 

Shipping and Handling: 

Once we receive your order please allow 24 to 48 hours for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time that it takes for a shipment to reach its destination once it has been fulfilled. Shipments should take approximately 4-5 business days to arrive at designated shipping address. After processing is completed, you will receive a tracking number immediately. Please note, your tracking number will update once USPS has received the package, and it is successfully processed through their system.

1. Eligibility for Refund:
    •    Refunds are applicable within 3 days from the date of purchase.
    •    To be eligible for a refund, the item must be unused, in its original condition, and accompanied by the original receipt or proof of purchase.

2. Refund Process:
    •    To initiate a refund, please contact our customer support team at divineprophecy1@gmail.com within the specified refund period.
    •    Our team will guide you through the return process and provide you with a return authorization, along with instructions on where to send the item.

3. Return Shipping:
    •    Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    •    We recommend using a trackable shipping service to ensure the safe return of the item.

4. Inspection and Approval:
    •    Once we receive your returned item, our team will inspect it for adherence to the eligibility criteria.
    •    If the item meets the criteria, we will proceed with the refund process.

5. Refund Options:
    •    Refunds will be issued to the original payment method used for the purchase.
    •    Please allow 3-7 business days for the refund to reflect in your account.

6. Contact Us:
    •    If you have any questions or concerns regarding our refund policy, feel free to reach out to our customer support team at [customer support email].
     At Divine Prophecy ™️, we believe in ensuring that your journey, both with our garments and in life, is as positive and fulfilling as possible. Thank you for being a part of our community.

Divine Prophecy ™️

For further clarification, questions, or concerns, email us at  divineprophecy1@gmail.com or call us directly at +1 (407) 760-5252 | Our hours or M-F 8AM-3PM EST.